We understand that circumstances may arise where you need to cancel an order or initiate a return or exchange. Our policy is designed to accommodate these situations with clarity and fairness:

1. Order Cancellation: You may cancel your order within 24 hours of placing it. After this timeframe, the order may have already been processed and cannot be canceled.
2. Return Process: If you wish to return a product, please contact our customer support team to initiate the return process. Products must be returned in their original condition, and the customer is responsible for return shipping costs unless the product is damaged or defective.
3. Exchange Process: For exchanges, please contact our customer support team to arrange the exchange. The item to be exchanged must be in its original condition, and any price differences will be settled accordingly.
4. Return/Exchange Timeframe: Returns and exchanges must be initiated within 2 days of receiving the product. We reserve the right to reject returns or exchanges requested beyond this timeframe.

By shopping with our eshop, you agree to abide by these store policies. We appreciate your trust in us and assure you that these policies are crafted to enhance your overall shopping experience. If you have any questions or concerns, please feel free to contact our customer support team, and we will be more than happy to assist you.

Thank you for choosing our eshop. Happy shopping!