Shipping Policy
At our eShop, we understand the importance of timely and secure deliveries. We strive to process and dispatch orders promptly to ensure your products reach you in the best possible condition. Our shipping policy is as follows:
- Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. Please note that during peak seasons, processing times may be slightly extended.
- Shipping Methods: We offer a variety of shipping methods to cater to your needs. You can choose from standard shipping, economy shipping, or any other available options during checkout.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. Clear information regarding shipping costs will be provided at the time of checkout.
- Tracking Information: Once your order is shipped, you will receive a confirmation email with or without tracking information. Tracking info: allows you to monitor the status and estimated delivery date of your package. If no tracking information, please wait for the delivery.
- International Shipping: For international orders, additional customs fees, taxes, and duties may apply. Customers are responsible for these charges, and they may not included in the product or shipping prices.
Refund Policy
Your satisfaction is our priority, and we want to ensure that you are completely happy with your purchase. Our refund policy is designed to be fair and transparent:
- Eligibility for Refunds: Refunds are applicable for products that are damaged, defective, or significantly different from what was described on our website. Please notify us within 2 days of receiving the item to initiate the refund process.
- Refund Process: To request a refund, please contact our customer support team with your order number and relevant details. Our team will guide you through the process and provide further instructions.
- Refund Timeframe: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.
- Non-Refundable Items: Certain items, such as gift cards, downloadable software, or personalized products, may not be eligible for refunds. Please check the product description for specific details.
Cancellation / Return / Exchange Policy
We understand that circumstances may arise where you need to cancel an order or initiate a return or exchange. Our policy is designed to accommodate these situations with clarity and fairness:
- Order Cancellation: You may cancel your order within 24 hours of placing it. After this timeframe, the order may have already been processed and cannot be canceled.
- Return Process: If you wish to return a product, please contact our customer support team to initiate the return process. Products must be returned in their original condition, and the customer is responsible for return shipping costs unless the product is damaged or defective.
- Exchange Process: For exchanges, please contact our customer support team to arrange the exchange. The item to be exchanged must be in its original condition, and any price differences will be settled accordingly.
- Return/Exchange Timeframe: Returns and exchanges must be initiated within 2 days of receiving the product. We reserve the right to reject returns or exchanges requested beyond this timeframe.
By shopping with our eshop, you agree to abide by these store policies. We appreciate your trust in us and assure you that these policies are crafted to enhance your overall shopping experience. If you have any questions or concerns, please feel free to contact our customer support team, and we will be more than happy to assist you.
Thank you for choosing our eshop. Happy shopping!